In this section you find thoughts, ideas & articles for extended reading - enjoy!
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Change is the law of life, and those who look only to the past and present are certain to miss the future.”
Those wise words of John F. Kennedy are as relevant today as they were around 60 years ago.
The difference: today we live in a time where we experience a rate of change that was probably inconceivable in Kennedy’s times.
Have you ever experienced the "honeymoon effect" during trainings?
I know it very well, especially from younger years.
It describes the phenomenon that a short-term improvement occurs after seminars or workshops. But this quickly subsides again, which brings us back to the starting point.
Time and money have been invested relatively senselessly - what are ways to improve?
Inequality, exclusion, and fully fledged racism - all items were in the spotlight recently. Whilst most of all countries fall under democratic forms of government, in every society and most of organisations there are differences between different groups which might reach open discrimination of different forms.
How can we explain this phenomenon and what can be done against it?
Digitalisation has become ubiquitous in recent years and most organisations are affected by this development. Due to the pandemic many people were and are busy implementing digital changes or are confronted with their effects. But what are we actually talking about?
Lock-down, remote work, home office - we have gained plenty of experience during the pandemic, of course also with Zoom, MS Teams, ... Are there any special biases that influence our decisions?
It is mainly the "Spotlight Effect" and the "Distance Bias" that can have a significant effect.
How will we remember the year 2020?
As a year of retrenchment, as a year of rethinking, as a one-off slip of "normality"?
The words of the year - "Corona pandemic" in Germany, "baby elephant" in Austria, "systemically important" in German-speaking Switzerland - indicate that the SARS-CoV-2 virus was in focus.
The last weeks have made an impression - life has changed for all my friends and acquaintances. Suddenly home office, financial worries, the loss of the freedom of movement and usual possibilities, more pressure at work, loss of the main content of work - all this and much more.
Which competence helps us to deal with this better?
This year has been strange - many people have been rudely pushed off the beaten track and have had many, partly new, experiences in the last weeks. After having written last month about what the crisis is doing to us and which competence is useful right now, I now ask another question: What conclusions can we draw about how to proceed?
I had the pleasure of chairing this year's B2B Online Europe Conference in
Barcelona on the second day.
Well-known companies such as Microsoft, Siemens or ABB presented their paths in various digital topics such as eCommerce, Customer Experience or digital strategies.
I took the following three points with me as
the most important:
- Focus on individual customer needs as a success factor
- Using data effectively and responsibly at the same time
- Human" topics such as change management (also internally!), overcoming organizational silos and the right competencies in the organization are at least as important as pure technology.
My keynote was mainly about the third point and had the titel "Customer centricity and analogue implications". It was an outlook what digitalisation means to the "analogue" devices of human beings. There are massive changes ahead of us, consequently the question is which competences are needed to deal with them.
Essentially I expect three field of necessary change:
The detailed considerations are summarised in a separate document - if you are interested, just click to download the extended version of my speech.